BitBat Privacy Policy

BitBat collects certain information to provide you with a secure and personalised experience. We only collect what is genuinely necessary to deliver our services. Your information is gathered in three main ways — directly from you, automatically, and through third parties.

Everything you enter in the registration form, type in live chat, or share with customer support is stored securely. We never store your full payment card number or bank password.

BitBat uses your information to deliver the best possible betting experience and to keep the platform secure. We never use your data for unnecessary purposes. The main reasons we process your information are outlined below:

• Account Management: To confirm registration, verify identity, and manage access to your account.
• Transaction Processing: Processing deposits and withdrawals, and maintaining records of financial transactions.
• Customer Support: To resolve your issues and provide accurate support.
• Promotions & Bonuses: To send you relevant offers and bonuses based on your preferences (you can opt out at any time).
• Fraud Prevention: Detecting unusual transactions and keeping accounts secure.
• Legal Obligations: Meeting regulatory requirements and complying with Anti-Money Laundering (AML) rules.
• Service Improvement: Analysing user behaviour to further improve the platform.

BitBat may share your personal data with specific parties in limited circumstances. In every case, the protection of your information is ensured. We never disclose data unnecessarily or without your consent.

• Payment Providers: Only the information necessary to complete transactions is shared with mobile banking partners such as bKash, Nagad, and Rocket.
• Identity Verification Services: Identity information may be shared with approved third-party verification providers for the KYC process.
• Law Enforcement: Information may be disclosed under court orders or valid legal proceedings.
• Regulatory Authority: To meet the audit and reporting requirements of gaming licensing authorities.
• Technology Providers: Hosting, analytics, and cybersecurity partners — all operating under strict confidentiality agreements.

All third-party partners working with BitBat are required to meet our privacy standards. Any breach of this agreement will result in the immediate termination of the partnership.

The BitBat website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve our services.

• Essential Cookies: Used to maintain your login session and ensure security. These cannot be disabled.
• Performance Cookies: To monitor page loading speed and overall user experience.
• Functional Cookies: To remember your language preference and display settings.
• Analytics Cookies: Used to understand which pages are most visited (via Google Analytics or equivalent tools).

You can disable all non-essential cookies at any time from your browser settings, though some features may become limited as a result.

BitBat employs industry-leading technical and organizational measures to keep your data secure. Our security framework operates across multiple layers, so even if one layer is compromised, your information stays protected.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional verification layer for account login.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Data Masking: Sensitive information (such as payment numbers) is partially masked in our database.
• Access Control: Only authorised personnel can access data on a need-to-know basis.

Data Retention Period: Data for active accounts is retained for as long as the account remains open. After account closure, records are typically kept for up to 5 years as required by law, then securely deleted.

BitBat believes every user should have full control over their own data. Under international privacy standards, you have the following rights:

The BitBat platform may integrate certain third-party services such as payment gateways, live chat software, or analytics tools. These services operate under their own privacy policies. BitBat is not responsible for how these third-party platforms manage your data, so we recommend reviewing their privacy policies before using those services.

BitBat works only with trusted and verified technology partners. Every partner is required to meet our data protection standards and has a formal data processing agreement in place.

BitBat strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors. Age verification is mandatory at registration, and additional identity documents may be requested in cases of suspicion.

If a parent or guardian discovers that their minor child has registered on BitBat, please contact us immediately at support@bitbat.bet-. We will promptly delete the relevant account and associated data.

BitBat reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you through the following means:

• A notification will be sent to your registered email address.
• A notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes will be taken as your acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team directly. We take every request seriously.

• Email: support@bitbat.bet
• Live Chat: 24/7 via the chat button at the bottom-right of the website
• Response Time: Initial response typically within 24–48 hours

If you are not satisfied with our response, you may file a complaint with the relevant gaming regulatory authority. We always cooperate fully with independent investigations.